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Privacy Policy

Updated at 23.03.2026

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Maison Petch | Division of Pure Petch Co. Ltd. (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Maison Petch.

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This Privacy Policy applies to our website and its associated subdomains (collectively, our “Service”). By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

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Definitions and key terms

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To help explain things as clearly as possible in this Privacy Policy, every time any of these terms are referenced, are strictly defined as:

  • Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.

  • Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Maison Petch | Division of Pure Petch Co. Ltd., 297 Wanglee Building, Suriya Wong Road, Bang Rak, Bangkok 10500, Thailand, that is responsible for your information under this Privacy Policy.

  • Country: where Maison Petch is based — Thailand.

  • Customer: refers to the company, organization or person that signs up to use the Service to manage the relationships with your consumers or service users.

  • Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit Maison Petch and use the services.

  • IP address: Every device connected to the Internet is assigned a number known as an Internet protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device is connecting to the Internet.

  • Personnel: refers to those individuals who are employed by Maison Petch or are under contract to perform a service on behalf of one of the parties.

  • Personal Data: any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.

  • Service: refers to the service provided by Maison Petch as described on this platform.

  • Third-party service: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.

  • Website: Maison Petch's site, which can be accessed via this URL: https://maisonpetch.com

  • You: a person or entity that uses the Services.

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What Information Do We Collect?

We collect information from you when you visit our website, register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

  • Name / Username

  • Phone Numbers

  • Email Addresses

  • Shipping / Mailing Addresses

  • Billing Addresses

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How Do We Use The Information We Collect?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience

  • To improve our website

  • To improve customer service

  • To process transactions

  • To administer a contest, promotion, survey or other site feature

  • To send periodic emails (you can unsubscribe anytime)

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When does Maison Petch use end user information from third parties?

Maison Petch may collect End User Data necessary to provide our services to our customers.

End users may voluntarily provide us with information they have made available on social media websites. If you provide us with any such information, we may collect publicly available information from the social media websites you have indicated. You can control how much of your information social media websites make public by visiting these websites and changing your privacy settings.

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When does Maison Petch use customer information from third parties?

We may receive some information from third parties when you contact us. For example, when you submit your email address to us, we may receive information from third party services that provide automated fraud detection or payment processing support. We may also collect information that is made publicly available on social media websites, depending on your privacy settings on those platforms.

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Do we share the information we collect with third parties?

We may share the information that we collect, both personal and non-personal, with third parties such as service providers who help us operate our business (e.g., website hosting, payment processing, order fulfillment, customer support, analytics, email delivery).

We may also share information if we are involved in a merger, acquisition, asset sale, or business reorganization, or if required to comply with applicable laws, regulations, legal process, or governmental requests.

We may share portions of log file data (including IP addresses) for analytics or security purposes with third parties such as web analytics partners. If your IP address is shared, it may be used to estimate general location and device information.

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Where and when is information collected from customers and end users?

We collect personal information that you submit to us. We may also receive personal information about you from third parties as described above.

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How Do We Use Your Email Address?

By submitting your email address on this website, you agree to receive emails from us. You can unsubscribe at any time by clicking the unsubscribe link included in emails. Email addresses submitted during checkout are primarily used for order-related communications. If you opt-in to marketing, we may also send promotional updates.

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How Long Do We Keep Your Information?

We keep your information only as long as needed to provide our services and fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. When we no longer need to use your information, we will remove it from our systems or depersonalize it so that you cannot be identified.

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How Do We Protect Your Information?

We implement a variety of security measures to maintain the safety of your personal information. Sensitive payment information is transmitted via Secure Socket Layer (SSL) technology and processed through secure payment providers. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

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Could my information be transferred to other countries?

Maison Petch is based in Thailand. Information collected via our website may be processed or stored in Thailand or in other countries where our service providers operate. By using our Service, you consent to the transfer of your information to countries that may have different data protection laws than your country.

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Can I update or correct my information?

You may contact us to request access, correction, updating, or deletion of your personal information, subject to legal and contractual restrictions. To protect your privacy, we may need to verify your identity before acting on your request.

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Links to Other Websites

This Privacy Policy applies only to the Services. The Services may contain links to other websites not operated or controlled by Maison Petch. We are not responsible for the content or privacy practices of such websites. Please review the privacy policy of any third-party site you visit.

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Cookies

We use cookies to identify areas of our website that you have visited, enhance functionality, understand usage, and improve your experience. You can disable cookies in your browser settings; however, some parts of the website may not function properly. We do not place personally identifiable information in cookies.

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Blocking and disabling cookies and similar technologies

Wherever you're located (including Thailand and international locations), you may set your browser to block cookies and similar technologies. This may block essential cookies and prevent our website from functioning properly. You may also lose saved preferences (e.g., login details). Disabling a cookie does not delete it from your browser — you must delete it manually through your browser settings.

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Remarketing Services

We may use remarketing (or retargeting) services in digital marketing to show ads to people who have previously visited our website. This helps us present relevant offers on websites and platforms you use.

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Payment Details

In respect to any credit card or other payment processing details you have provided us, we commit that this information will be handled in a secure manner and processed through trusted payment service providers. We do not store full payment card details on our servers unless explicitly stated.

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Kids' Privacy

We do not address anyone under the age of 13 and we do not knowingly collect personal data from children under 13. If you are a parent or guardian and believe your child has provided us with personal data, please contact us.

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Third-Party Services

We may display or provide links to third-party content or services (“Third-Party Services”). We are not responsible for the accuracy, legality, or practices of Third-Party Services. Your use of Third-Party Services is at your own risk and subject to their terms and privacy policies.

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Analytics, Facebook Pixel & Tracking Technologies

We may use analytics and tracking technologies such as cookies, pixels (including Facebook Pixel), and similar tools to measure traffic, understand user behavior, and improve advertising effectiveness. These tools may collect information from your device and browser. Any data collected by third-party tools is handled according to the third party’s privacy policy.

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Information about General Data Protection Regulation (GDPR)

If you are located in the European Economic Area (EEA), you may have rights under the GDPR. We may collect and use information from you and maintain reasonable safeguards to protect it.

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Individual Rights (Access, Portability, Deletion)

Depending on where you live, you may have the right to request access to, correction of, portability of, or deletion of your personal data. You may exercise these rights by contacting us using the details below. We may need to verify your identity before processing your request.

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California Residents

If you are a California resident, you may have rights under applicable privacy laws (such as the CCPA). We do not sell the personal information of our users. You may request access or deletion by contacting us.\

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Changes To Our Privacy Policy

We may change our Service and policies, and we may need to make changes to this Privacy Policy so that they accurately reflect our Service and policies. Unless otherwise required by law, we will notify you (for example, through our Service) before we make changes and give you an opportunity to review them. Continued use of the Service means you accept the updated Privacy Policy.

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Your Consent

By using our website, registering an account, or making a purchase, you hereby consent to our Privacy Policy and agree to its terms.

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Contact Us

Don't hesitate to contact us if you have any questions.

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